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                        Customer & system support

                        Customer & system support

                        Customer support services

                        Services 24 July 2017


                        Provides operators of military combat and transport aircraft with a full spectrum of services to handle aircraft technical data. Develops and supports IT systems interfacing with the A/C and processing its technical data, covering the whole life cycle from aircraft production through to the in-service phase.

                        • Reference data management
                        • Ground support system development
                        • In-service support for ground support systems (EF, A400M)
                        • AGE development & ISS support
                        • Data analytics (EF, A400M, MRTT, M&L)
                        • Consultancy maintenance operation

                        System support services

                        Military Aircraft System Support Services provides customers with top engineering advice and technical expertise to support their fleets. Continued Airworthiness principles are carefully followed throughout the process.

                        Technical support

                        • Engineering information and/or instructions,
                        • Airbus technical assistance centres and user help desks
                        • On-site technical support
                        • Support for flight operations
                        • Ground support devices advice
                        • Field service representatives
                        • Working parties
                        • Service bulletins, service instructions and retrofit management
                        • Maintenance documentation
                        • In-service data analysis, reliability studies

                        System obsolescence management, maintenance programme customisation, consultancy for the whole life cycle

                        Aircraft surface treatment, painting and interior refurbishment

                        Electromagnetic compatibility (EMC) testing

                        Technical data services

                        Our Services

                        About services

                        Material, maintenance & global upgrades

                        Training & flight operations

                        Performance-based services

                        Customer & system support


                        Network for the Sky

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